Aftercare

Engineering support that stays with you.

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24/7

Helpdesk for Aftercare and Maintenance

Mobile

Fleet of experienced engineers

Proactive

Planned & Reactive Maintenance

Compliant

Testing, Servicing & certification

Flexible

Small works & multi-site support

Support for the life of your building.

Through ESG Prime, our Contract Services Team provides comprehensive maintenance and aftercare packages that support projects beyond completion.

With a 24/7 helpdesk and a fleet of mobile engineers, we offer planned maintenance, reactive works, compliance testing, servicing and defect cover whenever clients need us. Our knowledge of the buildings and systems we help deliver gives us a strong foundation for long-term support, helping keep assets safe, efficient and performing as intended throughout their lifecycle.

Reactive Maintenance

When something needs attention, our teams are ready to respond. Through our mobile engineering fleet and 24/7 support capability, we provide reactive maintenance across mechanical, electrical and building services systems, helping minimise disruption and keep buildings operating safely and efficiently.

Planned Maintenance

Good maintenance is about preventing problems before they happen. We provide tailored planned and preventative maintenance programmes designed around the needs of each building, helping extend equipment life, reduce outages and maintain long-term performance.

24/7 Helpdesk & Support

Our experienced helpdesk provides a single point of contact for ongoing building support. From managing defects and arranging engineer visits to coordinating servicing and remedial works, we help clients get the right support quickly and keep issues moving towards resolution.

Compliance Testing

Keeping buildings compliant requires regular inspection, testing and action. Our teams support clients with services that include fixed-wire inspections, PAT testing, emergency lighting certification, fire alarm servicing and associated remedial works, with experience across large and varied estates.

Defects & Handover Support

Our involvement can continue seamlessly beyond project completion. By engaging with project teams before handover, our aftercare specialists build an understanding of the building and its systems, helping manage defects, identify recurring issues and provide continuity during the transition into operation.

Project Roll-Out & Small Works

Not every requirement needs a major project team. ESG Prime can mobilise quickly for smaller works and multi-site programmes, including equipment replacement, upgrades, retrofit works and minor fit-out projects, providing clients with an experienced team for ongoing improvements across their buildings and estates.

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Our helpdesk and fleet of engineers offer a fully tailored service for defects cover and aftercare, including preventative maintenance, compliance testing and servicing.

Support Services

Aftercare packages can be tailored to your requirements, offering full peace of mind for the lifecycle of your project.

Call our helpdesk team to find out more: +44 (0) 845 050 8816

Facilities Management
Helpdesk
Effective delivery of building
support services
  • Hard surface Facilities Management.
  • Static & Mobile Solutions.
  • Managed & vetted Supply Chain.
  • Client preferred suppliers.
Preventative &
Reactive Maintenance
Ensuring efficiency, equipment
life and outage reduction
  • Electrical
  • Mechanical
  • Building Services
  • CCTV & Access Control
Compliance
Testing
Inspection, testing & compliance
certification
  • NICEIC Fixed Wire Inspections.
  • PAT Testing
  • Emergency Lighting Certification
  • Servicing & Treatment
Project Roll-out
Works
Maintaining & repairing essential
services
  • LED Lighting replacements.
  • New equipment supplies
  • Project fit-out
  • Fire Alarm Retro-fit
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